How repair works
A straightforward repair process.
One online request follows the handpiece from the practice through estimate, approval, repair, payment, and return.
1
Submit the repair request
List the practice and every handpiece that needs service.
2
Receive shipping information
Use your own rigid box, an Air-Driven mailer kit, or the local San Francisco option provided after submission.
3
Receipt and diagnosis
Each handpiece is matched to the request and evaluated.
4
Estimate and approval
You receive the repair recommendation, price, and expected turnaround. Work begins after approval.
5
Repair and test
Individual parts are repaired or replaced as needed. High-speed units may receive a complete turbine replacement when appropriate.
6
Electronic payment and return
Invoice, payment, receipt, tracking, warranty information, and service record are electronic.